GRONO DELIVERY & SHIPPING
Standard lead time on all orders is between 0 - 7 working days (Mainland England, Scotland & Wales; stock dependent). Samples are sent via Royal Mail 2nd class post or TNT depending upon weight and should be delivered within 48 hours, free of charge.
Arranging Your Delivery After Placing Your Order
For large orders, once your order is placed our delivery team will call you to arrange the next available delivery slot in your area as per the lead times above.
Important Delivery Terms
Large deliveries are to the property kerbside only and will be unloaded by hand (hand-balled) off the lorry side. A person must be present to help unload the goods and sign for receipt. The delivery drivers are not insured to help unload the goods beyond the property kerbside.
If our delivery team has confirmed a large delivery with a customer on a specific date, and on the specified delivery date there was no person available to take delivery, an additional delivery fee will be charged (if applicable the first delivery fee is non-refundable). For full terms of our deliveries please read our terms and conditions.
If for any reason you are not satisfied with the condition of the goods when delivered, you must indicate this on the delivery form signed upon receipt of the goods. Please also take pictures as evidence of the issue and inform the Grono team immediately by emailing firstname.lastname@example.org. Our team will then rectify the issue for you as quickly as is reasonably possible.
Q. Can I Pick Up My Order From Your Warehouse?
A. Yes, if we have at least one working day’s notice we can arrange for your order to be picked, packed and ready to be collected from our warehouse in Manchester. The collection can be made from Monday to Friday between 10am to 3pm.
Q. Can You Do Next Day Delivery?
A. We are able to offer next day delivery so long as your order is placed before noon but with an additional delivery charge may be incurred.
Q. What Can I Do If I Want To Return Items?
A. Items can be returned back to Grono so long as they are in the condition they were delivered to you. We can arrange the collection of items for you but this may incur a surcharge which can be taken off an eligible refund amount. For large collections (that cannot be sent via a standard courier service) there will be a £200 collection surcharge. Otherwise you are free to return the items yourself to our warehouse in Manchester. For more information please read our Returns & Refunds Terms.
Q. Do You Deliver Internationally?
A. We are able to delivery internationally upon request. Please call us on 0161 877 0929 or email if you require this service.